As a global financial service provider, UnionPay has numerous customer support centers in its regions of operation. They solve region-specific needs like serving people in their language. These centers can be reached in case of problems like unauthorized deductions, duplicated charges, withdrawals that do not reflect, or any other problem that is connected to card payments.
Customer support may be reached through mail, email, call, fax, or physically (mainly in China). Service stations are regionally divided into Africa, Asia, America, Europe, and Oceania. These are further divided into specific countries and same-language regions.
The address for the specific office that a player wants to contact can be found on the hotline page or the Contact Us page. For self-help, UnionPay users can visit the Help Center Page. Here there is help like ATM Locator, Card Use Instruction, Exchange rate query, Overseas Service Hotline and other related Frequently Asked Questions. The Help-Center page has a menu where a user selects their preferred language.
Queries made by call are the most efficient in solving problems as there are agents available round the clock. Email queries take anywhere between a few hours and two days to be solved. UnionPay users have widely reported that the provider's customer support is resourceful, knowledgeable, helpful, and prompt.